FAQs
Frequently Asked Questions (FAQs)
1. Who is Enchanted Bounding and what is their mission?
Enchanted Bounding is a fashion brand that creates whimsical, high-quality jewelry and apparel inspired by beloved fairy tales and fantastical themes. Our mission is to bring a touch of magic to everyday life through our enchanting designs.
2. How do I access my Enchanted Bounding account?
Enchanted Bounding community members can access their accounts by logging in through the Account Log In page.
3. What materials do you use for your products?
We take pride in using only the finest materials for our products. From luxurious synthetic leathers to soft polyesters, velveteen, cotton, gemstones, crystal, cubic zirconia, rhinestones, sterling silver, and stainless steel each item is crafted with care and attention to detail to ensure both beauty and durability.
4. How can I stay informed about new products and promotions?
You can stay up-to-date with our latest offerings and exclusive deals by signing up for our newsletter. Simply visit our Newsletter Sign-Up Page Here and join our enchanted community!
5. What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If for any reason you are not, you can return or exchange your item within 30 days of receiving it. Please refer to our Return Policy Page for more details.
6. How do I Process a Return?
Need to make a return? No problem! Your packing slip includes a pre-printed return address label for your convenience.
Please note, the label isn't prepaid—you'll need to purchase postage from your preferred carrier (UPS, USPS, or FedEx).
Get started by visiting "Print My Return Label" located in your Enchanted Bounding account by accessing the Account Log In page. After printing the label, attach the label to the top corner of your return box. Please review our Return Policy Page prior to your return.
For detailed instructions and helpful tips, check out our Self-Serve Returns & Label Printing Instructions Page We're here to help!
7. How do I contact customer support?
Our friendly customer support team is here to help you with any questions or concerns. You can reach us through our Contact Us Page.
8. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on your location. Please check our Shipping Information Page for more details.
9. Are there any sales or discounts available?
You will be the first to know about upcoming promotions and special offers such as discounts and sales when you sign up for our newsletter. Sign up at our Newsletter Sign-Up Page Here.
10. Can I follow Enchanted Bounding on social media?
Yes! Stay connected with us on social media for the latest updates, sneak peeks, and enchanting inspiration. Follow us on Instagram, Facebook, and Twitter.
11. Order Processing Time
Please Note: Some products require a processing time of 1 to 3 business days. Kindly review the item's listing for the estimated processing time.
Important Information: Order Processing Time refers to the period we need to prepare your order before it is shipped. This is different from the Delivery Time, which is the time it takes for your order to reach you after it has been shipped. Please factor in both the processing and delivery times when estimating your total order timeframe.
12. Estimated Delivery Time
Delivery times for orders typically range from 3-5 business days or 7-12 business days, depending on the item and destination.
Please visit our Shipping Policy page for additional information.
13. Accepted Payments
- Visa
- MasterCard
- American Express
- Discover
- PayPal
- Apple Pay & Google Pay:
- Shop Pay
Credit and Debit Cards are accepted. All payments are securely processed with SSL encryption. We also provide international payment options in local currencies.